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Logistics firm to deliver higher standard of customer care

Leading logistics and fulfilment firm TPC is looking to deliver an even higher standard of customer care by upgrading its Investors in People accreditation which will see them go that ‘extra mile’ to encourage, inspire and empower their staff.

The worldwide provider of mailing, fulfilment and delivery services has set its sights on the highly-respected Investors in People Gold Standard – which recognises and rewards exceptional management practices and an outperforming workforce.

Gaining the new and enhanced standard would be a major achievement for the business and will ensure it maintains an unrivalled reputation for providing a best-in-class service.

It will involve new training programmes for the workforce and the entire business, from board members to lower-level positions, will be encouraged to embrace the new way of working.

TPC’s Managing Director Bob Powner said: “This is an ambitious and exciting time for the business. We have had Investors in People for some time, but only the basic standard. Meeting these new, more stringent standards will be a challenge – but it’s a challenge I know we can rise to.

“This accreditation is about empowering our employees to become more engaged with the business, to own their ideas for improving TPC and to understand the importance of what they do for our customers.

“We have a passionate workforce who are fully committed to providing exceptional customer service. Gaining this upgraded Investors in People standard will enable us to further showcase the high standards to which we work and recognise the importance we place on customer satisfaction.”

At the heart of Investors in People is an assessment framework that reflects the best practices in high performance working. It was created to meet the ever-evolving needs and challenges of today’s businesses.

The aim of Investors in People is to highlight commitment to good business and people management excellence and can help with workforce development, recruitment and building a solid company culture.

Bob Powner added: “These new steps are about investing in our staff and allowing them to play a bigger role in the business – while ensuring our customers remain at the very heart of everything we do.

“We already have induction training for new recruits to the business, but we are currently putting in place a new training plan for everyone at TPC to ensure they meet the new standards of working.

“Having such a strong focus on an Investors in People accreditation is not something you would normally associate with a business of our size and stature. However, we believe that embedding this as part of the culture will not only bring huge benefits to our customers, it will also lead to reduced costs, increased productivity and many efficiencies for the business.

“We look forward to celebrating our new Investors in People accreditation, but until then we will continue to provide our customers with the same high standards of care that which TPC  is renowned.”